Customer service chatbot agents have been a pain for CNET’s Bridget Carey this week, with AI making things worse. Co-host Scott Stein shares tips for getting to a human. Plus: Scott’s first impressions of Spacetop’s virtual monitor setup.
Did the Internet die in 2016? CNET’s broadband writer Trisha Jandoc discusses an old conspiracy that is sweeping the internet once again. She talks about Shrimp Jesus, artificial intelligence and the possibility of a new digital internet culture.